Your privacy is not an afterthought at solot pk — it's part of how we built the platform. This policy explains what personal information we collect, why we collect it, how we protect it and what control you have over it. We've written it in plain English, not legalese.
This Privacy Policy applies to Solot PK ("solot pk", "we", "us", "our"), the online gaming platform operated at solotpk.com. Solot pk is Pakistan's dedicated online gaming destination offering sports betting, live casino games including Baccarat and Teen Patti, card games and the VIP Club loyalty programme.
As a data controller, solot pk is responsible for the personal information you provide when you register, deposit, play and interact with our platform. We process your personal data only in the ways described in this Privacy Policy and do not use it for any purpose not described here without informing you first.
Contact for privacy matters: support@solotpk.com — Our privacy team responds to all data-related enquiries within 3 business days. For urgent account security issues, use the 24/7 live chat on the solot pk platform.
By registering an account or using any part of the solot pk platform, you confirm that you have read and understood this Privacy Policy. If you do not agree with how we handle your personal data, you should not use the platform. You can request account closure and deletion of your personal data at any time — see Section 10 for details.
Solot pk collects personal data in three ways: information you provide directly, information generated through your use of the platform and information we receive from third parties such as payment processors.
Solot pk uses your personal data for the following purposes — and only for these purposes. We do not use your data for anything not listed here without updating this Privacy Policy and informing you first.
Solot pk does not use your personal data for automated profiling that produces legal or similarly significant effects without human review. Responsible gaming monitoring is conducted with human oversight, not purely by algorithm.
Solot pk processes your personal data on one or more of the following legal bases:
Solot pk processes all transactions in Pakistani Rupees (PKR) using Pakistan's most trusted payment channels: Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT and Visa/Mastercard. Here is how your payment data is handled:
Solot pk does not store your full card number, CVV or card expiry date on our own servers. Card payments are processed entirely by our PCI-DSS Level 1 certified payment processor. Solot pk only receives a masked card reference (e.g., last four digits) for display in your transaction history.
Your mobile wallet number is stored by solot pk solely to process your deposits and withdrawals and to comply with the one-payment-method policy in our Terms and Conditions. It is not shared with any third party other than the wallet provider for transaction processing.
Solot pk retains records of all PKR deposits, withdrawals, bets and winnings for a minimum of 5 years from the date of the transaction. This is required by anti-money laundering regulations. After the retention period, records are securely deleted unless an ongoing legal obligation requires continued retention.
Solot pk will never ask you to transfer PKR to a personal account or external wallet not listed as an official payment method on our platform. If you receive such a request claiming to be from solot pk, please report it immediately via live chat.
Solot pk does not sell your personal data to any third party. We share personal data only in the following limited circumstances:
Solot pk works with a small number of carefully selected third-party service providers who process data on our behalf under strict contractual obligations. These include:
All service providers are contractually bound to use your data only for the specific purpose for which it is shared and to protect it to the same standard as solot pk.
Solot pk may disclose personal data to government authorities, regulators or law enforcement agencies where required to do so by applicable Pakistani law, a valid court order, or where we believe disclosure is necessary to prevent fraud, money laundering or serious harm. We will inform you of such disclosures where legally permitted to do so.
In the event of a merger, acquisition or sale of all or part of the solot pk business, your personal data may be transferred as part of that transaction. You will be notified of any such transfer and your rights under this Privacy Policy will continue to apply.
Solot pk never shares your personal data with third-party advertisers, data brokers or marketing companies. Your information is used to run your solot pk account — nothing else.
Solot pk uses cookies and similar technologies to make the platform work correctly, keep you logged in, remember your preferences and understand how the platform is being used. Here is a plain explanation of what each category of cookie does:
You can manage your cookie preferences at any time through the Cookie Settings option in your solot pk account. Disabling non-essential cookies will not affect your ability to place bets, make deposits or use any core solot pk feature.
Solot pk takes the security of your personal data seriously. We implement a layered security approach designed to protect your information from unauthorised access, disclosure, alteration or destruction.
While solot pk implements strong security measures, no internet-based platform can guarantee absolute security. You play an important role in protecting your account — use a strong unique password, enable two-factor authentication and contact solot pk immediately if you suspect any compromise.
Solot pk retains personal data only for as long as necessary for the purposes for which it was collected, plus any additional period required by legal or regulatory obligations.
After the applicable retention period, data is securely deleted or anonymised so it can no longer be linked to you as an individual. Anonymised, aggregated data (which cannot identify you) may be retained for longer periods for platform analytics purposes.
As a solot pk player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at support@solotpk.com or via live chat. We will respond within 30 days.
These rights are yours — no forms, no fees, no unnecessary delays. Contact support@solotpk.com to exercise any of them.
Request a copy of all personal data solot pk holds about you. We will provide it in a readable format within 30 days — free of charge for reasonable requests.
If any personal data solot pk holds about you is inaccurate or incomplete, you have the right to request that we correct or complete it promptly.
Request deletion of your personal data. We will honour this where there is no overriding legal obligation to retain it — such as the AML record-keeping requirement for financial data.
Request that solot pk temporarily suspends processing of your personal data — for example, while a dispute about data accuracy is being resolved.
Request your personal data in a portable, machine-readable format (such as JSON or CSV) that you can transfer to another service if you choose to leave solot pk.
Object to the processing of your data for marketing purposes at any time. You can also object to processing based on legitimate interests where you believe your rights outweigh our interest.
Solot pk is an adult platform and is not directed at or intended for persons under the age of 18. We do not knowingly collect personal data from anyone under 18. Age verification is a mandatory step during account registration, and solot pk may request documentary evidence of age at any time.
If you believe that a person under 18 has registered an account on solot pk, please contact us immediately at support@solotpk.com. Upon confirmation, we will close the account and delete all associated personal data without delay. Any funds deposited by an underage player will be returned to the payment source used.
Solot pk may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements or platform features. When material changes are made, we will:
For changes that are minor or administrative in nature (such as contact detail updates or clarifications that do not alter how data is processed), we may update this policy without individual notification. The current version of this Privacy Policy is always the authoritative version and is available at solotpk.com/privacy-policy.
Your continued use of the solot pk platform after a Privacy Policy update takes effect constitutes your acknowledgement of the updated policy. If you do not agree with a material change, you may close your account and request deletion of your personal data as described in Section 10.
If you have any questions about this Privacy Policy, want to exercise your data rights or have a concern about how solot pk handles your personal information, please get in touch:
Email: support@solotpk.com
Live Chat: Available 24/7 directly on the solot pk platform
Response time: Privacy enquiries acknowledged within 24 hours, fully resolved within 30 days
When contacting us about a privacy matter, please include your registered email address or account ID so we can locate your records efficiently. For security reasons, we may need to verify your identity before disclosing or amending personal data.
If you are not satisfied with our response to a privacy concern, you have the right to escalate your complaint to the relevant data protection authority in Pakistan.
Six concrete things solot pk does — not just says — to protect the personal data of every Pakistani player on the platform.
Every piece of sensitive data stored on solot pk servers — your CNIC reference, account details and transaction history — is encrypted using AES-256, the same standard used by financial institutions worldwide.
Solot pk never touches your full card number. All card transactions are handled exclusively by a PCI-DSS Level 1 certified processor. Only a masked reference reaches our systems.
Solot pk has never sold personal data to a marketer, data broker or any third party for commercial purposes — and commits never to do so. Your information stays inside the platform.
Solot pk staff can only access personal data they genuinely need to do their specific job. Every access is logged and audited. No one at solot pk has blanket access to all player data.
Solot pk will only send you promotional emails or platform notifications if you have actively opted in to receive them. You can unsubscribe at any time with a single click, no account login required.
In the unlikely event of a data breach affecting your personal information, solot pk will notify you promptly and clearly explain what happened, what data was affected and what steps we have taken.
This Privacy Policy is governed by and construed in accordance with applicable Pakistani law.
This policy should be read alongside the Terms and Conditions and Responsible Gaming policy. Together these documents set out the full framework governing your relationship with solot pk. For questions about any of these documents, contact support@solotpk.com. Solot pk is a platform for adults aged 18 and above only. Playing at solot pk means you have confirmed you meet this age requirement.
Now you know exactly how solot pk handles your personal data. Your information is encrypted, never sold and always under your control. Join over 500,000 Pakistani players who trust solot pk with their gaming and their data.
18+ Only. Please play responsibly. Responsible Gaming